A helpdesk system where every ticket has an owner, priority, and deadline

Tickets from phone, email, chat, SMS, and forms in a single queue
SLA policies, priorities, and statuses that you configure yourself
Automatic ticket assignment and implementation in under 14 days

Over 900 companies have chosen Welyo

Welyo supports you every step of the way

-40%

shorter handling time

The agent has the entire contact history, call recordings, and previous messages right on the ticket card. No more searching or asking the same questions twice.

unassigned tickets

Every inquiry from any channel is turned into a ticket and assigned to a specific person. The system handles assignments automatically, so no one just picks the easiest tasks from a list.

100%

tickets closed within SLA

SLA policies, priorities, and reminders keep track of deadlines for your team. You can see in real-time which tickets are approaching their due date.

-40%

shorter handling time

A single screen with full contact history. Agents don't need to search or switch windows. They resolve issues on the first contact.

12s

average wait time

Voice menus and skill-based routing connect customers directly to the right person. Less waiting, fewer hang-ups.

Why do companies choose Welyo?

One platform instead of many tools

Telephony, digital channels, miniCRM, and reporting in a single dashboard. No more copying data between systems or buying extra licenses.

A stable provider with a proven history

You are deploying a platform with a proven track record and continuity, handling over 6 million customer interactions annually, including phone calls, chats, emails, and SMS.

Maximize team performance

Scale best practices across your team with AI-powered conversation analytics. Get instant feedback, precise recordings, and transcripts to onboard agents faster and boost your CSAT and NPS scores.

Heading

These actions translated into an 80% increase in sales within 3 months of implementation. Today, the figures are much higher, but this is a consistent path – we will keep improving, and that translates into tangible results and financial performance.”

Daniel Cieśla

Klub Fikołki, Customer Service and Sales Manager

+80%

80% increase in sales within 3 months of implementing Welyo.

100%

A completely new process for managing customer contact.

+100%

Increase in call pickup rates within 15 seconds

Connect Welyo with the tools you use

Ready-made integrations with CRM, marketing automation, and e-commerce. Data synchronizes automatically, with no manual entry required.

Real-time synchronization
No-code
API

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Everything your team needs

A suite of modern tools to support you in any situation.

Omnichannel

Phone, email, chat, Messenger, and SMS in a single window with full case history.
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AI Assist

Transcriptions, summaries, analysis, message drafting, and suggestions. No more manual note-taking after calls.

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AI and automation

The AI Agent works on the front line, resolving up to 40% of inquiries. The rest are handled by agents supported by AI.

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Outbound campaigns

Automated reminders and outbound calling via phone, SMS, and email.

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Helpdesk

Every inquiry becomes a ticket with an owner, priority, and deadline. Nothing slips through the cracks.

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Cloud telephony

Cloud-based PBX, WebPhone, queues, IVR, and skill-based routing.

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Omnichannel

Phone, email, chat, Messenger, and SMS in one window with a full case history.

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AI Assist

Transcriptions, summaries, analysis, and message/prompt editing. The consultant does not transcribe notes after the call.

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AI and automation

The AI Agent works on the front line and resolves up to 40% of cases. The rest are routed to an agent supported by AI.

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Outbound campaigns

Automated reminders and outreach via phone, SMS, and email.

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Helpdesk

Every inquiry becomes a ticket with an owner, priority, and deadline. Nothing slips through the cracks.

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Cloud telephony

Cloud-based switchboard, WebPhone, queues, IVR, and skills-based routing.

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Your data stays in your hands

Welyo is a telecommunications operator, not just a software provider. Calls made through our platform are covered by statutory electronic communication secrecy.

We apply the same uncompromising legal and infrastructural rigor to our artificial intelligence processes. We protect your information by combining operator obligations with a multi-layered security architecture.

EU data center

Servers are located in certified data centers within the European Union. Connection, data transmission, and communication with external systems are encrypted at every stage.

Closed AI environment

AI models operate within a dedicated, strictly controlled cloud infrastructure. Your company data, recordings, and input information are never used to train public models.

Access control and retention

You set how long we keep recordings and who has access to them. You can delete them whenever you want, ensuring full compliance with your industry regulations.

AI process protection and auditing

Our proprietary security layer analyzes queries and blocks manipulation attempts. System instructions are completely separated from your data, and every AI response is verified before it is displayed.

Get started with Welyo now

You don't need an IT department. Welyo runs in the cloud, and our team guides you through every step.

Conversation

Explain how your team works. Without an eighty-slide presentation.

Configuration

We tailor the system to your team's needs, including queues, voice menus, and CRM integration.

Training

Your team can start working in Welyo from day one. The interface is intuitive, and we are always here to help.

Optimization

We analyze your call data and provide suggestions on what to improve for even better results.

Resolve more cases and improve service quality with AI

Reduce handling time and serve more customers with the platform trusted by 900 companies.

Book a demo

Good to know before you start

Frequently asked questions.

Which channels does Welyo Contact Center support

Welyo combines phone, chat, email, SMS, Messenger, and web forms into a single dashboard. Agents manage all channels from one screen, while customers have access to voice menus and self-service options.

Do I need my own PBX or hardware

No. Welyo is a cloud-based telephony system, so you work directly in your browser without the need for PBX hardware or servers. You can make calls using local numbers thanks to Local Presence, and billing is handled via a subscription. The service is provided by Focus Telecom Polska.

How long does implementation take

Setup takes up to 14 days. The process consists of four steps: a discussion about your team, system configuration, training, and fine-tuning based on call data.