Automate customer service and improve quality with AI
- Manage phone, email, chat, and other channels in one place.
- AI handles up to 40% of inquiries independently, without involving a consultant.
- Consultants resolve complex issues faster with the help of AI.
Over 900 companies have chosen Welyo
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Welyo supports your team every step of the way
Why do companies choose Welyo?
A toolkit for companies in every industry
- Automate customer service using AI
- Ensure seamless management of sales processes and leads
- Automated handling of simple inquiries
- Order data from your e-commerce system is visible during the call.
- AI Agent handles repetitive tasks on its own.
- SiteCall and website chat turn traffic into conversions
- IVR voice menu directs patients to the right clinic without the need for transfers.
- Callback for missed calls. No registration request goes unanswered.
- SMS appointment reminders reduce patient no-shows
- Integration with industry-specific CRMs. Customer and vehicle history available during every call
- Outbound campaigns provide reminders for service appointments and expiring policies
- SiteCall on your website turns visitors into scheduled test drives
- AI Agent answers status inquiries without consultant intervention
- SMS notifications for deliveries and arrival alerts reduce the number of calls to your hotline
- Integrations with e-commerce platforms. Tracking numbers visible directly on the ticket
- Multiple hotlines and brands in one dashboard, with separate reports for each
- Customer profile with order history and notes available during every call
- Automation rules route complaints to the appropriate facility
- Live-managed dialing modes ranging from manual to predictive
- Separate campaigns, queues, and reports for every client project
- Recordings and AI evaluation cards as proof of quality for the client
- IVR voice menu with announcements and holiday exceptions
- Queues with position information and callback options
- Call recording and full contact history in a single tab
Improve service quality
Call evaluation
Listening to a fraction of calls to evaluate the entire team
Analysis covers 100 percent of calls, with no sampling
Knowledge in conversation
The agent searches for answers in documents while the customer waits on the line
AI Assist provides answers from the knowledge base during the call
Customer history
The customer has to explain their issue from scratch in every channel
Full customer history from every channel at every point of contact
Response standard
Service level depends on who picks up the phone
One standard from the knowledge base, evaluation card after every conversation
Reaction to drops
Problem only visible in complaints
Quality drop visible in the report on the same day
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Everything your team needs
Connect Welyo with the tools you use
- Real-time synchronization
- No-code
- API
Your data stays in your hands
We apply the same uncompromising legal and infrastructural rigor to our artificial intelligence processes. We protect your information by combining operator obligations with a multi-layered security architecture.
Frequently Asked Questions
Welyo is a Polish cloud-based customer service platform. It combines telephony, digital channels, a ticketing system, a lightweight CRM, and AI features into a single dashboard. You work in your browser, with no PBXs or servers required.
For customer service and sales teams ranging from a few to several hundred agents. Over 900 companies work with Welyo, from e-commerce to finance, healthcare, and administration.
AI transcribes, summarizes, and evaluates conversations, and suggests responses with cited sources. The agent approves every message before it is sent, and you decide which cases the automation can close on its own.
Welyo operates in the cloud, without the need for PBXs or servers. From day one, it seamlessly synchronizes data with your existing systems thanks to built-in integrations. Implementation typically takes about 2 weeks.
Yes. We have ready-made integrations with platforms such as HubSpot, Salesforce, Pipedrive, and e-commerce platforms, and our open API allows you to connect systems tailored to your company. Data synchronizes automatically.
