Over 900 companies have chosen Welyo
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Plans
Four plans, one decision
Contact center, helpdesk, telephony, AI Assist, and AI Agent in every plan. AI units renew monthly with each seat.
Start
For small teams just starting to organize their customer service.
149PLN / seat / mo
127 PLN billed annually
AI Agent on a top-up modelno units included
- Voice, email, chat in one window
- Cloud PBX, simple IVR
- AI Assist, suggestions and summaries
- Helpdesk and CRM, 2 inboxes
- AI Agent for chat and email
- Call transcription and analysis
- Social, voicebot, campaigns
Core
For support teams looking to hand off the front line to AI.
249PLN / seat / mo
PLN 212 billed annually
10 AI units / seat / mowith a 40 percent effectiveness guarantee
- Everything in Start
- Transcription for 20 percent of calls
- 5 mailboxes, 5 phone queues
- Full reports and wallboards
- 3-month call recording retention
- Social, SMS, WhatsApp
- Voicebot and outbound campaigns
Most popular
Pro
For contact centers that combine support, sales, and campaigns.
379PLN / seat / mo
PLN 322 billed annually
30 AI units / seat / monthwith a 40% effectiveness guarantee
- Everything in Core
- Voice AI Agent and WhatsApp
- Social, SMS, Instagram
- Transcription and analysis of 100% of calls
- AI Assist Insights, sentiment, tagging
- Preview and progressive campaigns
- Scheduling and traffic forecasting
Enterprise
For organizations with specific security, scale, and process requirements.
Pricing
From 100 seats
Unit pool per contractrates from 0.70 PLN per unit
- Everything in Pro
- SSO, SCIM, access control
- 99.9% SLA, 24/7/365 support
- Custom models and private hosting
- Predictive dialer included
- Dedicated CSM and data migration
AI included in plan
AI units included / seat / mo
top-ups
10
30
per contract
40 percent effectiveness guarantee
–
✓
✓
✓
Hard spending limit on AI
✓
✓
✓
✓
Contact center and channels
Voice, email, and chat in one window
✓
✓
✓
✓
Social, SMS, WhatsApp, Instagram
–
–
✓
✓
Contact history from all channels
12 months
24 months
unlimited
unlimited
Routing and priority rules
basic
basic
advanced
custom
Helpdesk and CRM
Ticketing, ticket queues, case SLAs
✓
✓
✓
✓
Built-in CRM and custom fields
✓
✓
✓
✓
Supported email inboxes
2
5
20
unlimited
Knowledge base for your team and AI
✓
✓
✓
✓
Telephony
Cloud-based virtual PBX
✓
✓
✓
✓
IVR and call routing
simple
simple
multi-level
custom scripts
Call queues
2
5
30
unlimited
Call recording and playback
✓
1-month retention
✓
3-month retention
✓
6-month retention
✓
custom retention
Outbound campaigns
–
–
preview, progressive
+ predictive included
Numbers and SIP trunk
from 29 PLN / seat, unified carrier pricing for all plans
AI Assist, agent support
Real-time response suggestions
✓
✓
✓
✓
Call and case summaries
✓
✓
✓
✓
Phone call transcription
–
20% of calls
100% of calls
100% of calls
Sentiment and intent analysis
–
–
✓
✓
AI Assist Insights, topics, and trends
–
–
✓
✓
Automatic case tagging
–
–
✓
✓
Real-time translation
–
–
✓
✓
AI Agent, self-service
AI Agent for chat and email
✓
✓
✓
✓
AI Voice Agent, voicebot
–
–
✓
✓
AI Agent for WhatsApp and social media
–
–
✓
✓
Handover to a consultant with full context
✓
✓
✓
✓
Actions in your systems via API
ready-made integrations
ready-made integrations
custom actions
custom models
S, M, L, XL top-ups
unified top-up pricing for all plans
Reporting and quality
Channel-specific reports and wallboards
basic
✓
✓
✓
Quality assessment and team coaching
–
manual
AI-powered
AI-powered
Scheduling and traffic forecasting
–
–
✓
✓
Integrations and API
Ready-made integrations, CRM and e-commerce
1
2
6
unlimited
API and webhooks
1 million calls
10 million calls
unlimited
unlimited
Security and support
EU-based data, GDPR, ISO
✓
✓
✓
✓
SSO, SCIM, access control
–
–
–
✓
99.9% SLA
–
–
–
✓
Custom models and private hosting
–
–
–
✓
Support
business days 8 am to 4 pm
business days 8 am to 6 pm
extended 7 am to 9 pm
24/7/365 and CSM
Start
149 PLN
per seat / mo
Included
0
units included, top-ups from 590 PLN
chat and email
AI Agent channels in this plan
✓
Voice, email, and chat in one window
✓
Cloud PBX, simple IVR
✓
AI Assist, suggestions and summaries
✓
Helpdesk and CRM, 2 inboxes
✓
AI Agent for chat and email
Full list (25)
✓
AI units included / seat / month · top-ups
✓
Hard spending limit for AI
✓
Voice, email, and chat in one window
✓
Omnichannel contact history · 12 months
✓
Routing and priority rules · basic
✓
Ticketing, ticket queues, and case SLAs
✓
Built-in CRM and custom fields
✓
Supported email inboxes · 2
✓
Knowledge base for your team and AI
✓
Cloud-based virtual PBX
✓
IVR and call routing · simple
✓
Call queues · 2
✓
Call recording and playback · 1-month retention
✓
Phone numbers and SIP trunk · from 29 PLN / seat, unified carrier pricing for all plans
✓
Real-time response suggestions
✓
Conversation and ticket summaries
✓
AI Agent for chat and email
✓
Handover to a consultant with full context
✓
Actions in your systems via API · ready-made integrations
✓
S, M, L, XL top-ups · shared top-up pricing for all plans
✓
Per-channel reports and wallboards · basic
✓
Ready-made integrations, CRM and e-commerce · 1
✓
API and webhooks · 1 million calls
✓
EU-based data, GDPR, ISO
✓
Support · business days 8 AM to 4 PM
Core
249 PLN
per seat / month
Included
10
AI units / seat / month
40%
guaranteed effectiveness, contractual clause
✓
Everything from Start
✓
Transcription of 20 percent of calls
✓
Full reports and wallboards
✓
3-month call recording retention
✓
40 percent effectiveness guarantee
Full list (28)
✓
AI units included / seat / mo · 10
✓
40 percent effectiveness guarantee
✓
Hard spending limit on AI
✓
Voice, email, and chat in one window
✓
Omnichannel contact history · 24-month retention
✓
Routing and priority rules · basic
✓
Ticketing, support queues, case SLAs
✓
Built-in CRM and custom fields
✓
Supported email inboxes · 5
✓
Knowledge base for team and AI
✓
Cloud-based virtual PBX
✓
IVR and call routing · simple
✓
Call queues · 5
✓
Call recording and playback · 3-month retention
✓
Numbers and SIP trunk · from 29 PLN / seat, shared carrier pricing for all plans
✓
Real-time response suggestions
✓
Call and case summaries
✓
Phone call transcription · 20 percent of calls
✓
AI Agent for chat and email
✓
Handover to an agent with full context
✓
Actions in your systems via API · ready-made integrations
✓
S, M, L, XL top-ups · shared top-up pricing for all plans
✓
Per-channel reports and wallboards
✓
Quality assessment and team coaching · manual
✓
Ready-made integrations, CRM and e-commerce · 2
✓
API and webhooks · 10 million calls
✓
EU-based data, GDPR, ISO
✓
Support · business days 8 AM to 6 PM
Most popular
Pro
379 PLN
per seat / mo
Included
30
AI units / seat / mo
40%
effectiveness guarantee, contractual clause
✓
Everything from Core
✓
AI Voice and WhatsApp agent
✓
Social, SMS, Instagram
✓
Transcription and analysis of 100 percent of calls
✓
Preview and progressive campaigns
Full list (37)
✓
AI units included / seat / month · 30
✓
40 percent effectiveness guarantee
✓
Hard spending limit on AI
✓
Voice, email, and chat in one window
✓
Social, SMS, WhatsApp, Instagram
✓
Full contact history across all channels · unlimited
✓
Routing and priority rules · advanced
✓
Ticketing, support queues, case SLAs
✓
Built-in CRM and custom fields
✓
Supported email inboxes · 20
✓
Knowledge base for teams and AI
✓
Cloud-based virtual PBX
✓
IVR and call routing · multi-level
✓
Call queues · 30
✓
Call recording and playback · 6-month retention
✓
Outbound campaigns · preview, progressive
✓
Numbers and SIP trunk · from 29 PLN / seat, unified carrier pricing for all plans
✓
Real-time response suggestions
✓
Call and ticket summaries
✓
Phone call transcription · 100 percent of calls
✓
Sentiment and intent analysis
✓
AI Assist Insights, topics and trends
✓
Automatic ticket tagging
✓
Real-time translation
✓
AI Chat and Email Agent
✓
AI Voice Agent, voicebot
✓
AI Agent for WhatsApp and social media
✓
Handover to an agent with full context
✓
Actions in your systems via API · custom actions
✓
Top-ups S, M, L, XL · shared pricing for all plans
✓
Per-channel reports and wallboards
✓
Quality assessment and team coaching · AI-powered
✓
Charts and traffic forecasting
✓
Ready-made integrations, CRM and e-commerce · 6
✓
API and webhooks · unlimited
✓
EU-based data, GDPR, ISO
✓
Support · extended 7 AM to 9 PM
Enterprise
Quote
from 100 seats
Included
per contract
unit pool, from 0.70 PLN per unit
24/7/365
99.9% SLA and dedicated CSM
✓
Everything in Pro
✓
SSO, SCIM, access control
✓
Custom models and private hosting
✓
Predictive dialer included
✓
Data migration from your current system
Full list (40)
✓
AI units included / seat / month · per contract
✓
40% efficiency guarantee
✓
Hard limit on AI spending
✓
Voice, email, and chat in one window
✓
Social, SMS, WhatsApp, Instagram
✓
Unlimited contact history across all channels
✓
Custom routing and priority rules
✓
Ticketing, ticket queues, case SLAs
✓
Built-in CRM and custom fields
✓
Supported email inboxes · unlimited
✓
Knowledge base for team and AI
✓
Cloud-based virtual PBX
✓
IVR and call routing · custom scenarios
✓
Call queues · unlimited
✓
Call recording and playback · custom retention
✓
Outbound campaigns · predictive included
✓
Numbers and SIP trunk · from 29 PLN / seat, unified carrier pricing for all plans
✓
Real-time response suggestions
✓
Call and case summaries
✓
Phone call transcription · 100 percent of calls
✓
Sentiment and intent analysis
✓
AI Assist Insights, topics and trends
✓
Automatic ticket tagging
✓
Real-time translation
✓
AI Agent for chat and email
✓
AI Voice Agent, voicebot
✓
AI Agent for WhatsApp and social media
✓
Handoff to a human agent with full context
✓
Actions in your systems via API · custom models
✓
S, M, L, XL top-ups · shared pricing for all plans
✓
Per-channel reports and wallboards
✓
AI-powered quality assessment and team coaching
✓
Charts and traffic forecasting
✓
Ready-made integrations, CRM and e-commerce · unlimited
✓
API and webhooks · unlimited
✓
EU-based data, GDPR, ISO
✓
SSO, SCIM, access control
✓
99.9% SLA
✓
Custom models and private hosting
✓
Support · 24/7/365 and CSM
Start
149 PLN
per seat / mo
Included
0
units included, top-ups from 590 PLN
chat and email
AI Agent channels in this plan
✓
Voice, email, and chat in one window
✓
Cloud PBX, simple IVR
✓
AI Assist, suggestions and summaries
✓
Helpdesk and CRM, 2 inboxes
✓
AI Agent for chat and email
Full list (25)
✓
AI units included / seat / month · top-ups available
✓
Hard spending limit for AI
✓
Voice, email, and chat in one window
✓
Omnichannel contact history · 12 months
✓
Routing and priority rules · basic
✓
Ticketing, ticket queues, and case SLAs
✓
Built-in CRM and custom fields
✓
Connected email inboxes · 2
✓
Knowledge base for your team and AI
✓
Cloud-based virtual PBX
✓
IVR and call routing · simple
✓
Call queues · 2
✓
Call recording and playback · 1-month retention
✓
Numbers and SIP trunk · from 29 PLN / seat, unified carrier pricing for all plans
✓
Real-time response suggestions
✓
Conversation and ticket summaries
✓
AI Agent for chat and email
✓
Handover to an agent with full context
✓
Actions in your systems via API · ready-made integrations
✓
Top-ups S, M, L, XL · shared top-up pricing for all plans
✓
Per-channel reports and wallboards · basic
✓
Ready-made integrations, CRM and e-commerce · 1
✓
API and webhooks · 1M calls
✓
EU-based data, GDPR, ISO
✓
Support · business days 8 AM to 4 PM
Core
249 PLN
per seat / mo
Included
10
AI units / seat / mo
40%
effectiveness guarantee, contractual provision
✓
Everything from Start
✓
Transcription of 20 percent of calls
✓
Full reports and wallboards
✓
3-month call recording retention
✓
40 percent effectiveness guarantee
Full list (28)
✓
AI units included / seat / month · 10
✓
40 percent effectiveness guarantee
✓
Hard limit on AI spending
✓
Voice, email, and chat in one window
✓
Omnichannel contact history · 24-month retention
✓
Routing and priority rules · basic
✓
Ticketing, support queues, case SLAs
✓
Built-in CRM and custom fields
✓
Supported email inboxes · 5
✓
Knowledge base for team and AI
✓
Cloud-based virtual PBX
✓
IVR and call routing · simple
✓
Call queues · 5
✓
Call recording and playback · 3-month retention
✓
Numbers and SIP trunk · from 29 PLN / seat, shared carrier pricing for all plans
✓
Real-time response suggestions
✓
Call and ticket summaries
✓
Phone call transcription · 20 percent of calls
✓
AI Agent for chat and email
✓
Transfer to an agent with full context
✓
Actions in your systems via API · ready-made integrations
✓
S, M, L, XL top-ups · shared pricing for all plans
✓
Per-channel reports and wallboards
✓
Quality assessment and team coaching · manual
✓
Ready-made integrations, CRM and e-commerce · 2
✓
API and webhooks · 10 million calls
✓
EU-based data, GDPR, ISO
✓
Support · business days 8 AM to 6 PM
Most popular
Pro
379 PLN
per seat / mo
Included
30
AI units / seat / mo
40%
guaranteed effectiveness, contractual clause
✓
Everything from Core
✓
Voice and WhatsApp AI agent
✓
Social, SMS, Instagram
✓
Transcription and analysis of 100 percent of calls
✓
Preview and progressive campaigns
Full list (37)
✓
AI units included / seat / mo · 30
✓
40 percent effectiveness guarantee
✓
Hard spending limit on AI
✓
Voice, email, and chat in one window
✓
Social, SMS, WhatsApp, Instagram
✓
Contact history across all channels · unlimited
✓
Routing and priority rules · advanced
✓
Ticketing, support queues, case SLA
✓
Built-in CRM and custom fields
✓
Supported email inboxes · 20
✓
Knowledge base for team and AI
✓
Cloud-based virtual PBX
✓
IVR and call routing · multi-level
✓
Call queues · 30
✓
Call recording and playback · 6-month retention
✓
Outbound campaigns · preview, progressive
✓
Numbers and SIP trunk · from 29 PLN / seat, unified carrier pricing for all plans
✓
Real-time response suggestions
✓
Call and ticket summaries
✓
Phone call transcription · 100 percent of calls
✓
Sentiment and intent analysis
✓
AI Assist Insights, topics, and trends
✓
Automatic ticket tagging
✓
Real-time translation
✓
AI Agent for chat and email
✓
AI voice agent, voicebot
✓
AI Agent for WhatsApp and social media
✓
Handoff to an agent with full context
✓
Actions in your systems via API · custom actions
✓
S, M, L, XL top-ups · shared pricing for all plans
✓
Per-channel reports and wallboards
✓
Quality assessment and team coaching · AI-powered
✓
Charts and traffic forecasting
✓
Ready-made integrations, CRM and e-commerce · 6
✓
API and webhooks · unlimited
✓
EU-based data, GDPR, ISO
✓
Support · extended 7 AM to 9 PM
Enterprise
Quote
from 100 seats
Included
as per contract
unit pool, from 0.70 PLN per unit
24/7/365
99.9% SLA and dedicated CSM
✓
Everything in Pro
✓
SSO, SCIM, access control
✓
Custom models and private hosting
✓
Predictive dialer included
✓
Data migration from your current system
Full list (40)
✓
AI units included / seat / month · per contract
✓
40% efficiency guarantee
✓
Hard spending limit on AI
✓
Voice, email, and chat in one window
✓
Social, SMS, WhatsApp, Instagram
✓
Unlimited omnichannel contact history
✓
Custom routing and priority rules
✓
Ticketing, support queues, case SLAs
✓
Built-in CRM and custom fields
✓
Supported email inboxes · unlimited
✓
Knowledge base for teams and AI
✓
Cloud-based virtual PBX
✓
IVR and call routing · custom scenarios
✓
Call queues · unlimited
✓
Call recording and playback · custom retention
✓
Outbound campaigns · predictive dialer included
✓
Numbers and SIP trunk · from 29 PLN / seat, unified carrier pricing for all plans
✓
Real-time response suggestions
✓
Call and ticket summaries
✓
Phone call transcription · 100 percent of calls
✓
Sentiment and intent analysis
✓
AI Assist Insights, topics and trends
✓
Automatic ticket tagging
✓
Real-time translation
✓
AI Agent for chat and email
✓
AI Voice Agent, voicebot
✓
AI Agent for WhatsApp and social media
✓
Handover to a consultant with full context
✓
API-triggered actions in your systems · custom models
✓
S, M, L, XL top-ups · shared pricing for all plans
✓
Channel-specific reports and wallboards
✓
AI-powered quality assessment and team coaching
✓
Traffic charts and forecasting
✓
Unlimited ready-made integrations, CRM, and e-commerce
✓
Unlimited API and webhooks
✓
EU-based data, GDPR, ISO
✓
SSO, SCIM, access control
✓
99.9% SLA
✓
Custom models and private hosting
✓
Support · 24/7/365 and CSM
Add-ons
Everything with a price
Outside of our Enterprise plan, we don't have any "custom pricing" items.
Resolve more cases and improve service quality with AI
Reduce handling time and serve more customers with the platform trusted by 900 companies.
