Welyo Softphone – cloud
telephony for business

Build a modern contact center right in your browser – without costly infrastructure or tying up your IT department.

Welyo is a single, cohesive ecosystem that natively combines telephony, a virtual phone system, and analytics. Automate customer service, optimize call routing, and raise the quality of your agents' work with AI-driven data from day one.

Book a demo Explore Welyo solutions

Over 900 companies have chosen Welyo

Optimize key metrics with Welyo telephony

Increase sales and conversion

Give your sales reps a unified 360-degree view without switching windows. Full CRM integration with interaction history shortens response times and the sales cycle, helping you close leads more effectively with the full customer context.

Automate customer service

Deploy advanced IVR and intelligent routing to direct customers precisely to the right experts. Eliminate human error, drastically cut wait times (AHT), and minimize the abandoned call rate while optimizing operating costs.

Maximize team performance

Scale best practices across your team with AI-powered conversation analytics. Get instant feedback, precise recordings, and transcripts to onboard agents faster and boost your CSAT and NPS scores.

Eliminate missed opportunities

Minimize revenue leakage with intelligent call queuing and proactive missed call notifications. Automate follow-up via email/SMS to ensure every customer is served in line with your SLAs, which boosts retention.

A complete platform

Omnichannel communication

Phone, chat, email, SMS, Messenger, and forms in one dashboard. If a customer calls today and writes tomorrow, the consultant sees the entire context.

Intelligent voice menu (IVR)

Customers reach the right department immediately. Voice menus and self-service options free consultants from repetitive inquiries.

Skill-based routing

Requests always reach the experts who know the subject best. Priority queues and routing rules organize traffic fully automatically.

Dialers and campaigns

Automate outbound traffic. From manual to predictive dialers – maximize real talk time and completely eliminate dead calls.

AI-powered quality assurance

Analyze 100% of interactions, not just a small sample. Automatic recordings, transcriptions, and sentiment analysis show you exactly what to optimize and how.

Integrations and API

Ready-made plugins for leading CRM and e-commerce systems. Full data synchronization runs in the background, eliminating the need to re-enter information manually.

Live analytics and dashboards

Track key metrics (SLA, wait time, AHT) in real time. Make fast, strategic operational decisions based solely on hard data.

Live monitoring

Listen in on ongoing calls, coach agents in whisper mode without the customer hearing, or instantly join difficult calls to save the relationship.

Customers reach the right person right away

Voice menus and skill-based routing organize traffic automatically. Agents don't transfer calls manually, and customers don't wait in a queue for someone who will only redirect them anyway.

Voice menu and self-service around the clock

Priority queues and routing rules

Callbacks for abandoned calls

AI that supports your team

Customers reach the right person right away

Voice menus and skill-based routing organize traffic automatically. Agents don't transfer calls manually, and customers don't wait in a queue for someone who will only redirect them anyway.

Voice menu and self-service around the clock

Priority queues and routing rules

Callbacks for abandoned calls

AI that supports your team

Heading

These actions translated into an 80% increase in sales within 3 months of implementation. Today, the figures are much higher, but this is a consistent path – we will keep improving, and that translates into tangible results and financial performance.”

Daniel Cieśla

Klub Fikołki, Customer Service and Sales Manager

+80%

80% increase in sales within 3 months of implementing Welyo.

100%

Reach your entire contact base.

+100%

Increase in call pickup rates within 15 seconds

Connect Welyo with the tools you use

Ready-made integrations with CRM, marketing automation, and e-commerce. Data synchronizes automatically, with no manual entry required.

Real-time synchronization
No-code
API

Learn more

Your data stays in your hands

Welyo is a telecommunications operator, not just a software provider. Calls made through our platform are covered by statutory electronic communication secrecy.

We apply the same uncompromising legal and infrastructural rigor to our artificial intelligence processes. We protect your information by combining operator obligations with a multi-layered security architecture.

EU data center

Servers are located in certified data centers within the European Union. Connection, data transmission, and communication with external systems are encrypted at every stage.

Closed AI environment

AI models operate within a dedicated, strictly controlled cloud infrastructure. Your company data, recordings, and input information are never used to train public models.

Access control and retention

You set how long we keep recordings and who has access to them. You can delete them whenever you want, ensuring full compliance with your industry regulations.

AI process protection and auditing

Our proprietary security layer analyzes queries and blocks manipulation attempts. System instructions are completely separated from your data, and every AI response is verified before it is displayed.

Resolve more cases and improve service quality with AI

Reduce handling time and serve more customers with the platform trusted by 900 companies.

Book a demo

Frequently asked questions

Which channels does Welyo Contact Center support

Welyo integrates phone, chat, email, SMS, Messenger, and web forms into a single dashboard. Agents manage all channels from one screen, while customers have access to voice menus and self-service options.

How does IVR work in Welyo?

You can create an IVR menu yourself (no developer needed). By selecting the right option on their keypad, customers go straight to the right department or agent.

Which channels does Welyo Contact Center support

Do I need my own PBX or hardware

No. Welyo is a cloud-based telephony system, so you work directly in your browser without the need for PBX hardware or servers. You can make calls using local numbers thanks to Local Presence, and billing is handled via a subscription. The service is provided by Focus Telecom Polska.

How long does implementation take

Setup takes up to 14 days. The process consists of four steps: a discussion about your team, system configuration, training, and fine-tuning based on conversation data.

Welyo Softphone – cloud telephony for business